Your role in the JoJo story…

Location: Battersea Office (Hybrid)

Reporting To: People Business Partner

The People Advisor delivers high-quality, generalist HR support to managers and employees across the business. Reporting to the People Business Partner, the role provides practical, timely advice on employee relations matters, people policies and processes, and supports managers through key stages of the employee lifecycle.

The role manages employee relations cases and supports managers with absence management and introduction period reviews. Acting as a first-line People contact for managers and employees, the People Advisor ensures consistent, fair and well-governed people support across the organisation.

A peek into your daily adventures:

Employee Relations & Case Management

• Manage employee relations cases up to moderate complexity, including disciplinary, grievance, absence and performance matters, in line with company policy and UK and ROI employment legislation.

• Provide clear, pragmatic advice to managers on handling people issues fairly, consistently and proportionately.

• Support investigations, hearings and meetings, including preparation of documentation and note-taking where required.

• Identify and escalate complex, high-risk or sensitive matters to the People Business Partner as appropriate.

Induction, Introduction & Early Employment Support

• Support managers with induction and introduction review processes from a people process and manager guidance perspective, ensuring expectations, documentation and outcomes are handled consistently and in line with employment legislation.

• Advise managers on early performance, conduct or capability issues during introduction periods, ensuring a fair and legally compliant approach.

• Support introduction review meetings and outcomes, including confirmations, extensions or terminations, escalating risk where appropriate.

• Work closely with the Learning & Engagement team to ensure induction and learning activity is embedded effectively during early employment.

Absence Management & Employee Lifecycle Support

• Support managers with short- and long-term absence management processes, providing guidance on policy, documentation and next steps.

• Act as a point of contact for employees and managers during key stages of the employee lifecycle, particularly during early employment and periods of change.

Policy Advice & First-Line HR Guidance

• Act as a first point of contact for managers and employees on People policy, process and employee relations queries.

• Interpret and apply People policies consistently, escalating queries where clarification, risk assessment or policy interpretation is required.

• Support the effective implementation of People policies and procedures across JoJo.

Stakeholder Support & Collaboration

• Act as a key People contact for managers and employees, ensuring timely and consistent support.

• Work closely with the People Business Partner to align case management and advice with People priorities and risk appetite.

• Collaborate with the People Assistant, Recruitment Assistant and Learning & Engagement team to ensure joined-up People support across the employee lifecycle.

Compliance & Good Practice

• Ensure People activity and ER casework is compliant with UK and ROI employment legislation, internal policies and best practice.

• Maintain accurate records and documentation relating to ER cases, introduction period and absence management.

• Support audits, reporting and data requests where required.

• Support managers to meet legal and policy requirements during early employment, including induction and introduction period, in line with evolving employment legislation.

• Handle employee data and sensitive information in line with data protection legislation (including GDPR) and internal data security requirements.

Skills that make you shine:

• Experience in a generalist HR or People Advisor role.

• Practical experience managing ER cases up to moderate complexity.

• Strong working knowledge of UK employment law and HR best practice.

• Confident advising and influencing managers on people matters.

• Awareness of GDPR and confidentiality requirements when handling employee information

• Strong organisational skills and attention to detail.

• Ability to manage multiple priorities in a fast-paced, multi-site environment.

• Experience supporting retail, multi-site or remote teams.

• CIPD Level 5 (or working towards) or equivalent experience.

Additional Requirements

• Willingness to travel occasionally to stores or other locations as required.

Just to give you a taste of our culture, we’ll be looking for you to:

• Be a brand ambassador, safeguarding our values and ethos.

• Demonstrate honesty and respect in every interaction.

• Foster collaboration and open, active listening

• Take ownership of all aspects of the role.

Perks and Benefits:

• Hybrid Working - up to 3 days in our Battersea Office

• Enjoy 25 days' annual leave plus all bank holidays

• Extra day of annual leave for each year you’re with us, up to 38 days.

• Is it your birthday? Take it off and celebrate!

• Helping plan for the future - enhanced pension scheme.

• Get on the move - cycle to work scheme.

• Financial wellbeing app - pay yourself 40% of your earned wages whenever you want.

• Saving scheme with Smart Money Cymru.

• Flexible work options.

• Enjoy fabulous social events.

• Give back with volunteer days to support our communities.

• Prioritise your well-being with our Health and Wellbeing hub.

• Specsavers voucher – Get a free sight test and contribution towards glasses (T & C’s) apply.

• We love our products! Enjoy:

  • 40% off JoJo branded lines

  • 25% off full-price NEXT products

  • 10% off NEXT Beauty products

  • Up to 10%off most branded products

• Embrace an “It’s up to you” learning environment with ongoing training and development opportunities.

• Your furry friend doesn’t have to stay at home – our offices are dog friendly for friendly pooches.

Want to know more about JoJo?

We make happy and helpful clothes and products that let children be children – in all their silly, messy, adventurous, noisy, imaginative joy. But we’re not just about selling products; we’re about creating a warm, community-centric environment for our employees and our customers. From 39 locations across the UK and Ireland and a thriving e-commerce platform, we offer a meticulously designed collection of children’s clothing, toys, and essentials designed with love and care: always with children at the forefront of our minds.

As a B Corp, our commitment goes beyond commerce, we strive for a sustainable future and take pride in our responsibilities to the planet and our communities. At JoJo, every role, every task and every day is an opportunity to support, inspire and contribute to the well-being of our teams and our customers.

We embrace and openly welcome people from different cultures, perspectives, and experiences to create a diverse and enriched environment. We work hard to recruit, develop, and retain the most talented people, regardless of background to make sure we grow our company sustainably and with different cultural influences. By encouraging a diverse and inclusive workforce, we aim to create an environment where everyone can thrive and reach their full potential.