Your role in the JoJo story…

Do you dream of a role where you can make meaningful contributions that finish in days well spent? If you're looking to start your career in operations and are excited to embark on a wonderful journey and have a passion for organisation, seamlessly coordinating tasks to foster effective working relationships, we would love to hear from you!

At JoJo we’re on the lookout for a Retail Operations & Service Administrator

A peek into your daily adventures

This is a great opportunity to start a career in Operations.

You will play a key role in supporting the Retail Operations Coordinator in implementing JoJo’s store communication strategy. Working closely with departments across the business, you will help manage store tasks and workload effectively while ensuring our store teams have the tools and guidance they need to operate efficiently at a high standard.

Clear and effective communication will be at the centre of your role, providing support and guidance across various channels including email, Microsoft Teams and phone calls.

Key responsibilities:

• Assist in delivering clear and consistent store communications.

• Provide timely advice and guidance to stores via email, Microsoft Teams and phone calls.

• Update and maintain store processes, procedures and SharePoint files.

• Support the Retail Operations Coordinator in executing the store communication strategy and retail plan.

• Manage consumables for stores, ensuring stock levels are maintained.

• Monitor the effective implementation of NSS, PSS and stock takes in stores.

• Help plan and organise the retail store calendar, ensuring all tasks are well structured and communicated effectively.

• Act as a gatekeeper for store communications, aligning messages with retail priorities.

• Work with suppliers to ensure services are delivered in line with contracts and agreements.

• Support the opening and closure of JoJo stores, ensuring milestones are delivered in line with expectations.

• Visit stores to gain valuable insight and feedback to continuously improve central support.

• Ensure adherence to all company policies and procedures, including Health & Safety, PCI and GDPR.

• Uphold a positive, inclusive and successful brand culture across JoJo stores.

What we’re looking for:

We’re seeking a proactive, highly organised individual with strong attention to detail and excellent communication skills. You’ll be comfortable working in a fast-paced retail environment and enjoy problem solving while supporting a variety of stakeholders. We’re seeking a team member who can:

• Be a brand ambassador, upholding our company values and ethos.

• Be honest, respectful and collaborative.

• Talk openly, listen actively and take ownership of their role.

• Bring a problem-solving mindset to every challenge.

Skills & Experience that make you shine:

• Experience in a communications-focused role (customer or supplier-facing).

• Strong IT proficiency, particularly in Excel, PowerPoint, Word and Microsoft Teams.

• Previous retail experience, ideally in a clothing store environment.

• A solution-oriented mindset, with the ability to work efficiently with others to achieve optimal outcomes.

• Excellent communication skills, with confidence in engaging with multiple departments.

• Strong organisational skills, with the ability to prioritise tasks and meet deadlines.

• Adaptable and resilient in a changing, agile environment.

Just to give you a taste of our culture, we’ll be looking for you to:

• Be a brand ambassador, safeguarding our values and ethos.
• Demonstrate honesty and respect in every interaction.
• Foster collaboration and open, active listening
• Take ownership of all aspects of the role.
• Be an effective problem solver.
  

Perks and Benefits:

• Flexible working options, including hybrid working (3 days in the office).
• Extra day of annual leave for each year you’re with us, up to 38 days.
• Is it your birthday? Take it off and celebrate!
• Want to increase your holiday allowance? Holiday buying scheme.
• Let’s celebrate JoJo doing well – non-contractual bonus scheme.
• Helping plan for the future - enhanced pension scheme.
• Get on the move - cycle to work scheme.
• Financial wellbeing app - pay yourself 40% of your earned wages whenever you want.
• Saving scheme with Smart Money Cymru – You do not need to live in Wales!
• Enhanced family leave.
• Flexible work options.
• Enjoy fabulous social events.
• Saying thank you – employee recognition programme (Huggg)
• Give back with volunteer days to support our communities.
• Prioritise your well-being with our Health and Wellbeing hub.
• Specsavers voucher – Get a free sight test and contribution towards glasses (T & C’s) apply.
• We love our products! Get 40% off JoJo branded lines instore.
• Embrace an “It’s up to you” learning environment with ongoing training and development opportunities.
• Your furry friend doesn’t have to stay at home – our offices are dog friendly for friendly pooches.
  

Want to know more about JoJo?

We make happy and helpful clothes and products that let children be children – in all their silly, messy, adventurous, noisy, imaginative joy. But we’re not just about selling products; we’re about creating a warm, community-centric environment for our employees and our customers. From over 50 locations across the UK and Ireland and a thriving e-commerce platform, we offer a meticulously designed collection of children’s clothing, toys, and essentials designed with love and care: always with children at the forefront of our minds.

As a B Corp, our commitment goes beyond commerce, we strive for a sustainable future and take pride in our responsibilities to the planet and our communities. At JoJo, every role, every task and every day is an opportunity to support, inspire and contribute to the well-being of our teams and our customers.

We embrace and openly welcome people from different cultures, perspectives, and experiences to create a diverse and enriched environment. We work hard to recruit, develop, and retain the most talented people, regardless of background to make sure we grow our company sustainably and with different cultural influences. By encouraging a diverse and inclusive workforce, we aim to create an environment where everyone can thrive and reach their full potential.